What information should I include in a support request?

Include your name, reply email, role and a concise description of the issue. When relevant, add the applicable tutor, academy, batch, session, enrollment or payment reference, but avoid unnecessary personal information.

What should I never include in a contact message?

Never share a password, one-time password (OTP), complete payment-card details or banking login credentials. Edufocus support does not need these secrets to review a request.

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Whether you're looking for a tutor, interested in joining as a tutor, want to partner with EduFocus as an institute or academy, or simply want to know more about the platform, get in touch with us.

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Frequently Asked Questions (FAQs)

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Find answers to common questions about Edufocus, classes, payments, teachers, and parent access.

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You can submit a general, payment, platform support or partnership enquiry. Choose the role and subject that best match your request so it can be reviewed in the right context.

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Use the available EduFocus apps to stay connected with your learning and teaching journey wherever you are. Choose an available store link below to download the app.