Question 1

What can I do on Edufocus?

Accepted Answer

Edufocus connects students and guardians with published tutor and academy profiles. After enrollment, supported workflows include batches, scheduled sessions, attendance, homework, learning materials, fee records, progress views and role-based communication.

Question 2

What can I contact Edufocus about?

Accepted Answer

You can submit a general, payment, platform support or partnership enquiry. Choose the role and subject that best match your request so it can be reviewed in the right context.

Question 3

Which tutor and academy profiles appear in discovery?

Accepted Answer

Public discovery is built around active profiles that have completed the platform's applicable verification and approval workflow. Availability, subjects, grades, rates and learning modes still vary by provider, so students should review the current profile before enrolling.

Question 4

How can students narrow their tutor search?

Accepted Answer

Tutor discovery supports filters such as subject, grade, online, offline or hybrid mode, location, provider type, rating and price. Distance filtering is available for tutor profiles when usable coordinates are provided.

Question 5

Does Edufocus support online and offline learning?

Accepted Answer

Yes. Batches and sessions can be organised as online, offline or hybrid, depending on what the tutor or academy publishes. Learners should confirm the mode and location shown for the selected batch or session.

Question 6

What becomes available after enrollment?

Accepted Answer

An enrolled student can access the learning items enabled for their batch, including upcoming sessions, attendance, assigned homework, submissions, feedback, shared materials, progress information and payment records.

Question 7

How do homework and feedback work?

Accepted Answer

Tutors can publish homework with instructions and attachments. Students can submit their work, and the teaching workflow supports marks and written feedback. Homework attachments can also remain available as learning materials for the enrolled student.

Question 8

Can a guardian follow more than one child?

Accepted Answer

Yes. A guardian account can be linked to multiple student profiles. The guardian view can bring together permitted class, attendance, progress, booking and payment information for each linked learner.

Question 9

Can fees be paid in full or in installments?

Accepted Answer

A provider can configure a full payment or a scheduled monthly installment plan for an enrollment. This is a fee schedule, not a lending or EMI product. The available option and due dates are shown for the applicable enrollment.

Question 10

What can the AI study assistant accept?

Accepted Answer

When AI study support is enabled and configured, a student can submit text and supported image or audio input, continue from chat history and use the available free quota or wallet balance. AI responses are study assistance and should be checked for important academic decisions.

Question 11

How does a tutor publish a profile?

Accepted Answer

A tutor completes onboarding details, profile information, qualifications, documents, teaching preferences, rates and availability. The profile can enter public discovery after the applicable review and approval steps are complete.

Question 12

Can tutors organise their own batches and sessions?

Accepted Answer

Yes. Tutors can create supported online, offline or hybrid batches, organise enrollments and schedule regular, extra, demo or revision sessions. Published availability and batch configuration determine what learners can book or join.

Question 13

Which teaching tasks are connected for tutors?

Accepted Answer

The tutor workflow connects batches, sessions, enrollments, attendance, homework, submissions, feedback, learning materials and applicable fee records so day-to-day teaching information does not need to be split across unrelated tools.

Question 14

How does an academy join Edufocus?

Accepted Answer

Academy setup follows a partnership and administrative onboarding workflow rather than an unrestricted public self-signup. The Edufocus team can review the academy details and help establish the account and initial operating structure.

Question 15

Can an academy give different access to team members?

Accepted Answer

Yes. Academy team management supports staff roles and permissions so access can be matched to operational responsibilities. The academy should configure each role according to what that team member needs to manage.

Question 16

How can an academy manage learner enquiries?

Accepted Answer

Academy workflows support leads, follow-ups, status changes, response activity and conversion into the relevant learner process. Subscription entitlements can affect response or unlock allowances.

Question 17

Which academic operations can an academy track?

Accepted Answer

Supported academy workflows include demo bookings, batches, sessions, attendance, homework, enrollments, payment records, student progress information and operational dashboards.

Question 18

What information should I include in a support request?

Accepted Answer

Include your name, reply email, role and a concise description of the issue. When relevant, add the applicable tutor, academy, batch, session, enrollment or payment reference, but avoid unnecessary personal information.

Question 19

What should I never include in a contact message?

Accepted Answer

Never share a password, one-time password (OTP), complete payment-card details or banking login credentials. Edufocus support does not need these secrets to review a request.

Question 20

Can a student book a demo before enrolling?

Accepted Answer

A demo can be requested or booked when a tutor or academy has published an available demo option. Demo availability, timing and any applicable fee are set by the provider, so a demo is not guaranteed to be available or free for every listing.

Question 21

What types of sessions can a provider schedule?

Accepted Answer

The scheduling workflow supports regular, extra, demo and revision sessions. Providers can organise single or recurring schedules, subject to batch configuration and tutor availability.

Question 22

Are online meeting links created automatically?

Accepted Answer

Online sessions can use Zoom-ready meeting creation when the required provider integration is configured. If it is not configured, the provider can use the meeting-link options available in the session workflow. Edufocus does not promise automatic recording.

Question 23

How is attendance recorded?

Accepted Answer

Session participation can record join and checkout activity along with attendance status, lateness and early departure information. Tutors and academies can review attendance within the relevant class workflow, while students and linked guardians can view permitted records.

Question 24

Where can students find shared learning material?

Accepted Answer

Materials shared through supported batch and homework workflows are organised in the student's learning area. What appears depends on the enrolled batch and what the tutor or academy has published.

Question 25

What information can a guardian access?

Accepted Answer

Guardian access is tied to an active student link and its permitted scope. Depending on that link and the available workflow, a guardian can review learning progress, attendance, classes, bookings and family payment information.

Question 26

Which payment methods does Edufocus support?

Accepted Answer

The payment workflow can use Razorpay when it is configured and can also support provider-reviewed manual payment proof. The method shown to a learner depends on the enrollment and the provider's current setup.

Question 27

Who can use learning chat?

Accepted Answer

Supported learning conversations can include students, tutors and linked guardians, with file sharing where enabled. Access depends on an active paid learning relationship and any subscription entitlement required for direct chat.

Question 28

How can platform notifications be delivered?

Accepted Answer

Edufocus supports in-app notifications and can deliver email, web push or mobile push when the relevant provider and device configuration is active. Delivery channels therefore vary by environment and user setup.

Question 29

How are tutor and academy reviews shown?

Accepted Answer

Reviews can move through a moderation status before being published. Public rating information should be read as feedback submitted through the platform, not as an independent guarantee of quality or future outcomes.

Question 30

What can a tutor manage on their profile?

Accepted Answer

Tutors can maintain professional and teaching information such as subjects, supported grades, qualifications, experience, rates, learning modes, location information and availability, subject to the profile workflow.

Question 31

What can tutor subscription entitlements affect?

Accepted Answer

Current subscription entitlements can affect features such as direct chat, lead responses or unlocks, analytics level and marketplace profile or featured boosts. The active plan response is the source of truth for a tutor's available entitlement.

Question 32

What can an academy configure before running classes?

Accepted Answer

An academy can organise its tutors and students, class and subject masters, rate templates, batches and session schedules. These shared records support consistent setup across the academy's learning operations.

Question 33

What reporting is available to an academy?

Accepted Answer

The reporting workflow can provide student performance information and supported CSV or PDF exports. Access to analytics depth can depend on the academy's active subscription entitlement.

Questions, answered with clarity.

33 answers

Questions, answered with clarity.

33 answers

PlatformWhat can I do on Edufocus?

SupportWhat can I contact Edufocus about?

DiscoveryWhich tutor and academy profiles appear in discovery?

DiscoveryHow can students narrow their tutor search?

ClassesDoes Edufocus support online and offline learning?

StudentsWhat becomes available after enrollment?

HomeworkHow do homework and feedback work?

GuardiansCan a guardian follow more than one child?

PaymentsCan fees be paid in full or in installments?

AI Study SupportWhat can the AI study assistant accept?

TutorsHow does a tutor publish a profile?

TutorsCan tutors organise their own batches and sessions?

TutorsWhich teaching tasks are connected for tutors?

AcademiesHow does an academy join Edufocus?

AcademiesCan an academy give different access to team members?

LeadsHow can an academy manage learner enquiries?

AcademiesWhich academic operations can an academy track?

SupportWhat information should I include in a support request?

SupportWhat should I never include in a contact message?

DemosCan a student book a demo before enrolling?

ClassesWhat types of sessions can a provider schedule?

ClassesAre online meeting links created automatically?

AttendanceHow is attendance recorded?

MaterialsWhere can students find shared learning material?

GuardiansWhat information can a guardian access?

PaymentsWhich payment methods does Edufocus support?

CommunicationWho can use learning chat?

NotificationsHow can platform notifications be delivered?

ReviewsHow are tutor and academy reviews shown?

TutorsWhat can a tutor manage on their profile?

SubscriptionsWhat can tutor subscription entitlements affect?

AcademiesWhat can an academy configure before running classes?

ReportsWhat reporting is available to an academy?