Terms of Service

1. Agreement and operator

These Terms of Service govern access to the EduFocus website, mobile applications, Android application with package name com.edufocus, marketplace, learning-management tools, AI Tutor and related services.

EduFocus is operated by EDRACLE TECHNOLOGIES PRIVATE LIMITED ("EduFocus", "we", "us" or "our"). By creating an account, purchasing or enrolling in a service, or otherwise using EduFocus, you agree to these Terms and the policies linked below. If you do not agree, do not use the service.

2. Eligibility and student accounts

You must be legally capable of accepting these Terms or use EduFocus with the involvement of a parent, guardian, institute or another legally authorised person. A responsible adult must supervise a minor's use where required by law or the relevant educational arrangement.

You must provide accurate information, keep it current and not impersonate another person. EduFocus may request reasonable verification for a user role, parent-student link, tutor profile or institute authority.

3. Accounts and security

• Keep passwords, OTPs, sign-in links and account devices confidential.
• Use only accounts and linked profiles that you are authorised to access.
• Notify support promptly about suspected unauthorised access or incorrect account linking.
• You are responsible for activity performed through your account to the extent permitted by law.
• EduFocus staff will not ask you to disclose a password, OTP, UPI PIN or full card credential.

4. Platform roles and responsibilities

Students must use the service for legitimate learning, behave respectfully, submit original work where required and avoid cheating, harassment or misuse of communication tools.

Parents and guardians must supervise linked minors, keep relationship information accurate and use child data only for authorised educational purposes.

Tutors and teachers are responsible for truthful qualifications and availability, professional conduct, appropriate communications, lawful content and the quality of the instruction they provide.

Institutes and academies are responsible for authorised staff access, accurate course, batch, fee and schedule information, lawful handling of student records, and compliance with education, consumer, tax, employment and privacy duties applicable to their operations.

5. Discovery, providers and enrolments

EduFocus may help users discover or interact with independent tutors, teachers, institutes and academies. A profile review or verification badge does not guarantee teaching quality, academic results, suitability or the accuracy of every provider statement.

Before enrolling or paying, review the provider, course description, schedule, delivery mode, price, instalment terms, cancellation terms and eligibility requirements. Provider-specific terms disclosed before purchase may also apply.

6. Payments, subscriptions and refunds

Payments may be processed by a third-party payment provider. You authorise the provider and EduFocus to process the transaction information needed to complete, reconcile or refund the purchase. Do not initiate fraudulent payments or chargebacks.

Cancellations and refunds are governed by the applicable offer and our Refund, Cancellation and Payment Policy. A refund is not guaranteed merely because a request is submitted.

7. Classes, communications and recordings

Class links, messages, schedules and learning materials are for authorised participants. Do not share access links or another person's private information without permission.

Online classes may rely on a third-party meeting provider. Users must follow the provider's terms and classroom rules. Recording audio, video, chat or a screen requires all notices, permissions and institutional approvals required by applicable law.

8. AI-assisted features

AI Tutor and other AI features provide educational assistance and may produce incomplete or inaccurate results. They are not a substitute for a qualified teacher, professional adviser or independent verification of important information.

Do not use AI features for cheating, harmful activity or to submit passwords, OTPs, financial credentials or unnecessary sensitive information. EduFocus does not guarantee marks, examination outcomes, admissions, employment or the accuracy of every AI response.

9. User content

You retain ownership of content you lawfully own. By uploading a profile, homework, document, image, message, review or other material, you give EduFocus a limited, non-exclusive licence to host, copy, process, transmit and display it only as reasonably necessary to operate, secure and improve the requested service.

You must have the rights and permissions needed to submit content. Content must not be unlawful, misleading, defamatory, abusive, privacy-invasive, malicious or infringing. EduFocus may restrict or remove content that violates these Terms or creates risk.

10. EduFocus intellectual property

EduFocus software, design, branding, documentation, platform content and proprietary workflows are owned by or licensed to EDRACLE TECHNOLOGIES PRIVATE LIMITED. We grant a limited, revocable, non-exclusive, non-transferable right to use the service for its intended purpose.

Unless law expressly permits it, you may not copy, sell, sublicense, scrape, reverse engineer, bypass security, create unauthorised derivative works from or commercially exploit the platform.

11. Prohibited conduct

• Unauthorised account or system access, credential sharing or security circumvention.
• Malware, spam, scraping, automated abuse or interference with platform operation.
• Harassment, exploitation, discrimination, threats or unsafe interaction with a minor.
• Fraud, payment abuse, impersonation, deceptive profiles or manipulated reviews.
• Copyright, privacy or other rights violations.
• Use of EduFocus for illegal activity or any purpose materially outside the educational service provided.

12. Suspension, termination and account deletion

EduFocus may limit, suspend or terminate access when reasonably necessary for security, non-payment, unlawful conduct, violation of these Terms, risk to users or a legal requirement. Where appropriate, we may provide notice and an opportunity to respond.

You may request permanent deletion through the Delete Account page. Deletion can remove access to learning records, uploads and account services and does not cancel an amount already due. Limited records may be retained where required for tax, accounting, fraud prevention, security, disputes or law.

13. Privacy and data safety

Our Privacy Policy explains how personal information is handled. Our Data Safety page provides a mobile-app-focused overview.

14. Third-party services

EduFocus may integrate authentication, cloud hosting, mapping, payment, notification, communication, live-class, analytics and AI services provided by third parties. Their own terms and privacy notices may apply. We are not responsible for an independent third-party service beyond obligations that cannot legally be excluded.

15. Availability and changes

We work to keep EduFocus reliable but do not promise uninterrupted, error-free or permanently available service. Maintenance, security events, internet failures, provider outages or circumstances beyond reasonable control may affect availability.

Features may be added, modified or discontinued. We may update these Terms and will publish the revised effective date. Material changes may be communicated in the app or by email where appropriate.

16. Disclaimers and liability

To the maximum extent permitted by law, EduFocus is provided on an available basis without a guarantee of a particular academic, admission, examination, business or employment result. Nothing in these Terms excludes a statutory or consumer right that cannot lawfully be excluded.

To the maximum extent permitted by law, EduFocus is not liable for indirect, special, incidental or consequential loss. Where liability can lawfully be limited, aggregate liability for a particular paid service will not exceed the amount paid for that service during the preceding twelve months. This limitation does not apply where law prohibits it.

17. Governing law and disputes

These Terms are governed by the laws of India. Subject to mandatory consumer and other applicable rights, disputes are subject to courts having jurisdiction over the Company's registered office in Haryana, India. Before formal proceedings, please contact us so the matter can be reviewed and, where possible, resolved.

18. Contact and complete agreement

Contact EDRACLE TECHNOLOGIES PRIVATE LIMITED at edracle.pvt.ltd@gmail.com or +91 90347 98321. Postal address: C-4/1567, Ground Floor, Dharampura Colony, Jagadhri Town, Yamuna Nagar, Jagadhri, Haryana, India – 135003.

These Terms, the Privacy Policy, Refund Policy and any service-specific terms disclosed before purchase form the agreement for use of EduFocus. If one provision is unenforceable, the remaining provisions continue to apply.