Delete Your EduFocus Account

1. Submit a deletion request

This request flow applies to the EduFocus mobile application (Android package com.edufocus) and related EduFocus accounts operated by EDRACLE TECHNOLOGIES PRIVATE LIMITED.

2. What happens next

• We acknowledge the request and provide a reference number.
• We verify account ownership using the registered email address, phone number or other proportionate account information.
• After verification, we delete or irreversibly anonymise the account and associated personal data that is not subject to a valid retention requirement.
• We aim to complete verified requests within 30 days. We will contact you if applicable law, an active dispute or technical complexity requires additional time.

3. Data covered by deletion

Subject to verification and lawful retention requirements, this may include:

• Account profile, login identifiers and authentication links.
• Learning preferences, profile photos and optional location details.
• AI Tutor conversations, support requests and account communications.
• User uploads such as homework, images, voice notes and documents.
• Push-notification tokens and app preferences linked to the account.

Deletion is permanent. Download or retain any information you need before submitting the request.

4. Information that may be retained

We may retain a limited record when necessary for tax, accounting, payment reconciliation, fraud prevention, security, legal claims or another obligation under applicable law. Access remains restricted and the information is retained only for the required purpose and period.

An institute or academy may independently control certain academic or operational records. We will explain when a request must also be directed to that organisation. See our Privacy Policy and Data Safety page for more information.

5. Alternative contact options

If the form is unavailable, email edracle.pvt.ltd@gmail.com from your registered address or call +91 90347 98321. Include your account role and registered contact details, but never send a password, OTP or payment credential.