Privacy Policy

1. Introduction

EDRACLE TECHNOLOGIES PRIVATE LIMITED ("Company", "EduFocus", "we", "us" or "our") respects your privacy and is committed to protecting personal information relating to students, parents and guardians, tutors, teachers, institutes, academies and other users of the EduFocus platform.

This Privacy Policy explains how EduFocus collects, uses, stores, shares and protects personal information when you access or use the EduFocus website, mobile applications, platform, AI-enabled learning services, marketplace features and related services.

By accessing or using EduFocus, you acknowledge that you have read and understood this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

• The EduFocus website
• EduFocus mobile applications
• Student, parent/guardian, tutor and institute accounts
• Course, batch and learning enrolments
• Tutor and institute discovery services
• Online, offline and hybrid learning services facilitated through the platform
• AI Tutor and related AI-enabled features
• Payment and subscription services
• Customer support and communications
• Referral and rewards programmes
• Forms, enquiries and other interactions with EduFocus
• This Privacy Policy does not govern third-party websites, independent tutors, institutes, academies, payment gateways or other external services that may be accessible through EduFocus. Such third parties may have their own privacy policies and terms.

3. Who Controls Your Personal Information?

The role of EduFocus in relation to personal information may depend on how you use the platform.

3.1 EduFocus as Platform Operator

For information collected directly by EduFocus for operating and providing its own services, EDRACLE TECHNOLOGIES PRIVATE LIMITED determines the purposes and means of processing where applicable.

This may include information required to:

• Create and manage user accounts
• Provide platform functionality
• Facilitate tutor and institute discovery
• Process enquiries and communications
• Provide AI-enabled services
• Process payments
• Provide customer support
• Maintain security
• Improve platform functionality
• 3.2 Institutes and Academies
• Where an institute or academy uses EduFocus to manage student, tutor or academic information, the institute or academy may determine the purposes for which certain student or academic information is collected and used.
• In such cases: Institute / Academy -> determines relevant educational and operational purposes; EduFocus -> provides the technology and processes information on behalf of the institute/academy where applicable.
• The institute or academy may therefore have its own responsibilities regarding the collection, use, disclosure and retention of information under applicable law and its own privacy policies or notices.
• The specific responsibilities of EduFocus and the relevant institute or academy may also be governed by applicable contractual arrangements.

4. Information We Collect

Depending on how you use EduFocus, we may collect the following information.

4.1 Account Information

This may include:

• Full name
• Email address
• Mobile number
• Password or authentication information
• Date of birth or age information where required
• User role, such as student, parent/guardian, tutor or institute administrator
• Profile photograph where voluntarily provided
• 4.2 Student and Learning Information
• Where applicable, we may process:
• Class, grade or educational level
• Subjects and learning preferences
• Course and batch enrolments
• Attendance
• Homework and assignments
• Assessments and results
• Progress information
• Learning materials and submissions
• Tutor feedback
• Academic activity associated with the EduFocus account
• 4.3 Tutor and Institute Information
• For tutors, teachers and institutes/academies, we may collect:
• Professional profile information
• Qualifications and certifications
• Subjects taught
• Teaching experience
• Availability
• Teaching modes
• Fees or rates
• Institute information
• Business contact details
• Verification information
• Leads, enquiries and communication records
• 4.4 Payment Information
• When you make a payment, EduFocus or its payment service providers may process information required to complete and verify the transaction. Depending on the payment method, this may include:
• Transaction ID
• Payment status
• Billing information
• Other payment-related details
• Where complete card or banking credentials are processed securely by a third-party payment gateway, EduFocus does not require you to provide those credentials directly to us.
• 4.5 Device and Technical Information
• We may collect:
• IP address
• Browser type
• Device type
• Operating system
• Application version
• Device identifiers where permitted
• Login information
• Approximate location derived from technical information where necessary
• Error logs
• Usage and interaction information
• 4.6 Communications
• We may retain information you provide when you:
• Contact customer support
• Submit an enquiry
• Send feedback
• Participate in platform communications
• Communicate with tutors, institutes or academies through supported features

5. How We Use Personal Information

We may use personal information to:

• Create and manage user accounts
• Provide EduFocus services
• Facilitate tutor and institute discovery
• Process enrolments and bookings
• Manage classes, batches and schedules
• Track attendance and learning activity
• Facilitate communication between permitted users
• Process payments and refunds
• Provide customer support
• Verify tutor, institute or academy information
• Prevent fraud, misuse and security incidents
• Improve platform performance
• Develop and improve learning features
• Provide AI-powered learning assistance
• Send service-related communications
• Administer referral and rewards programmes
• Comply with applicable legal and regulatory obligations
• We will not use personal information for purposes materially unrelated to the purpose for which it was collected without an appropriate legal basis or notice where required.

6. Legal Basis for Processing

Depending on the nature of the processing and applicable law, EduFocus may process personal information on the basis of:

• Providing requested services
• Performing or administering contractual arrangements
• User consent where required
• Compliance with applicable legal obligations
• Legitimate operational purposes where recognised by applicable law
• Protecting the security and integrity of the platform
• Preventing fraud, misuse or unlawful activity
• The applicable basis may vary depending on the service, user, jurisdiction and circumstances of processing.

7. AI Tutor and AI-Enabled Features

EduFocus may provide AI-powered educational assistance.

Information submitted to an AI feature may be processed to:

• Understand the user's question
• Generate educational explanations
• Provide practice and revision assistance
• Personalise responses
• Improve the functionality and safety of the AI feature
• Users should avoid submitting unnecessary sensitive personal information into AI conversations.
• AI-generated responses are intended as educational assistance and may contain errors. Important academic, professional or other consequential information should be independently verified.

8. Children and Student Information

EduFocus may be used by students who are minors.

Where services involve children or students who are minors, EduFocus may process information provided or authorised by a parent, guardian, educational institution or other legally authorised person, as applicable.

We take additional care with children's information and seek to limit collection and use to information reasonably necessary for the relevant educational service.

Parents or guardians may contact us regarding information associated with a child or student account, subject to appropriate identity and authority verification.

EduFocus does not make a blanket claim of compliance with laws such as COPPA unless and to the extent such laws are applicable and the relevant requirements have been assessed.

9. Role-Based Access

EduFocus uses role-based access controls intended to ensure that users only access information relevant to their authorised role.

For example:

• Students may access their own learning information.
• Parents/guardians may access permitted information concerning linked students.
• Tutors may access information required for their teaching activities.
• Institutes/academies may access information relating to their authorised students, tutors and operations.
• Actual access depends on account permissions, institutional configuration and applicable law.

10. Sharing of Information

We may share personal information in the following circumstances.

Service Providers

Trusted service providers may process information on our behalf for services such as:

• Cloud hosting
• Database and infrastructure services
• Payment processing
• Communication and email delivery
• SMS or notification services
• Analytics
• Security and fraud prevention
• Customer support
• AI technology services
• Such providers may receive only information reasonably necessary for the services they provide.
• Tutors, Institutes and Academies
• Where required to provide a service requested by you, relevant information may be shared with the applicable tutor, institute or academy.
• Legal and Regulatory Authorities
• We may disclose information where required by applicable law, court order, regulatory requirement, investigation or to protect our legal rights.
• Business Transactions
• If EduFocus or its business assets are involved in a merger, acquisition, restructuring, financing or sale, information may be transferred as part of that transaction, subject to applicable law.

11. We Do Not Sell Personal Data

EduFocus does not sell student, parent/guardian, tutor or institute personal information as a commercial data product.

We may use service providers and technology partners to operate the platform, subject to applicable contractual and security requirements.

12. Cookies and Similar Technologies

EduFocus may use cookies, local storage and similar technologies for:

• Authentication
• Session management
• Security
• Preferences
• Website functionality
• Analytics
• Performance monitoring
• Users may control certain cookies through browser settings. Disabling essential cookies may affect platform functionality.

13. Data Security

We use reasonable technical, organisational and administrative measures designed to protect personal information from unauthorised access, misuse, alteration, disclosure or destruction.

Security measures may include:

• Access controls
• Authentication mechanisms
• Encryption where appropriate
• Monitoring and logging
• Secure development practices
• Backup and recovery procedures
• Role-based access
• No online service can guarantee absolute security.

14. Data Retention

We retain personal information only for as long as reasonably necessary for:

• Providing services
• Maintaining user accounts
• Fulfilling contractual obligations
• Resolving disputes
• Preventing fraud
• Maintaining financial and transaction records
• Meeting legal, regulatory or accounting requirements
• When information is no longer required, it may be deleted, anonymised or securely archived in accordance with applicable requirements.

15. Your Privacy Rights

Subject to applicable law, users may have rights relating to their personal information, including rights to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion where legally permissible
• Withdraw consent where processing is based on consent
• Request information regarding processing
• Raise a grievance concerning the handling of personal information
• Requests may be submitted to:
• support@edufocus.in
• We may require reasonable information to verify the identity and authority of the requester.
• Where personal information is controlled by an institute or academy, certain requests may also need to be directed to that institute or academy.

16. Consent Withdrawal

Where processing is based on consent, you may withdraw consent through the mechanism made available by EduFocus or by contacting us.

Withdrawal of consent may affect our ability to provide certain services where the relevant processing is necessary for those services.

17. Third-Party Services

EduFocus may integrate with third-party services, including:

• Payment gateways
• Communication providers
• Analytics services
• AI technology providers
• External links
• Third-party services are governed by their own privacy policies and terms.
• We encourage users to review those policies before using third-party services.

18. International Data Processing

Some technology and service providers used by EduFocus may process information from locations outside India.

Where personal information is transferred or processed outside India, EduFocus will take measures required under applicable law and applicable contractual arrangements.

EduFocus does not make a blanket statement that every transfer is subject to or compliant with GDPR, CCPA or another specific foreign privacy law. Applicability depends on the relevant users, processing activities and jurisdiction.

19. Data Breach and Security Incidents

If EduFocus becomes aware of a personal data breach requiring notification under applicable law, we will take appropriate steps to investigate, mitigate and notify relevant parties or authorities as required.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When material changes are made, we may notify users through the website, application, email, dashboard or another appropriate method.

The Last Updated date at the beginning of this policy will indicate when it was most recently revised.

21. Grievance and Privacy Contact

For privacy questions, data requests or complaints, contact:

EDRACLE TECHNOLOGIES PRIVATE LIMITED

C-4/1567, Ground Floor, Dharampura Colony, Jagadhri Town, Yamuna Nagar, Jagadhri, Haryana, India - 135003

Email: support@edufocus.in

Website: https://edufocus.in/

22. Governing Law

This Privacy Policy is governed by applicable laws of India.

Any dispute relating to privacy or data processing will be handled in accordance with applicable Indian law and the dispute-resolution provisions contained in the EduFocus Terms and Conditions.

© 2026 EDRACLE TECHNOLOGIES PRIVATE LIMITED. All Rights Reserved.