Privacy Policy

1. Who we are and what this policy covers

This Privacy Policy explains how EDRACLE TECHNOLOGIES PRIVATE LIMITED (EduFocus, we, us or our) handles personal information through the EduFocus website, mobile applications, Android application with package name com.edufocus, learning platform, AI-enabled features and related support services.

EduFocus serves students, parents and guardians, tutors, teachers, institutes and academies. The information we handle depends on the account role, features used and permissions chosen by the user.

2. Information we collect

We collect information you provide, information created while you use the service and limited technical information needed to operate and secure the platform.

• Account and profile: name, email address, phone number, date of birth or age, gender where provided, role, profile photo, login identifiers and verification status.
• Learning and academic activity: class or grade, board, subjects, learning preferences, enrolments, batches, schedules, attendance, homework, assignments, assessments, progress, learning materials and tutor feedback.
• Parent and institute relationships: linked student or guardian details, authorised staff roles, institute records and permissions needed to provide connected account features.
• Tutor and institute information: qualifications, experience, subjects taught, availability, teaching mode, fees, business details and verification records.
• Transactions: order or payment identifiers, amount, status, billing details, invoices, refunds and reconciliation records. Complete card, UPI PIN and banking credentials are handled by the payment provider and should never be sent to EduFocus.
• Communications and content: support enquiries, messages, reviews, feedback, AI Tutor prompts and responses, voice notes, documents, images and other files you choose to submit.
• Device and usage: IP address, device and operating-system information, app version, session and security events, push-notification token, crash or diagnostic information and interactions with platform features.
• Location: coarse or precise location only when a location-based feature is used and the required device permission is granted, such as nearby discovery or address auto-fill.

3. Device permissions

The mobile app may request the following permissions when a relevant feature needs them. A permission can be refused or withdrawn in device settings, although the related feature may then be unavailable.

• Camera and photos/files for profile images, homework, documents and other user-selected uploads.
• Microphone and audio for live classes, voice notes or voice-enabled learning features.
• Coarse or precise location for nearby results, service availability and address assistance.
• Contacts only when you deliberately use a contact-picker, invite or account-linking feature.
• Notifications for OTP, security, class, payment and learning updates.
• Calendar, Bluetooth or biometric capabilities only where the user activates a feature that requires them and the operating system makes that permission available.

4. How we use information

• Create, verify, secure and administer accounts.
• Provide classes, enrolments, learning tools, attendance, homework, progress, guardian access, tutor discovery and institute workflows.
• Process payments, refunds, subscriptions and transaction support.
• Deliver OTP, security, service, class and support communications.
• Provide AI-assisted learning and improve the relevance, safety and reliability of platform features.
• Detect misuse, fraud, unauthorised access, harmful content and technical failures.
• Analyse service performance and develop or improve EduFocus.
• Meet tax, accounting, legal, regulatory and dispute-resolution obligations.

5. Legal grounds and consent

Depending on the context and applicable law, we handle information to perform a contract or provide a requested service, comply with law, protect legitimate interests such as platform security, or based on consent. Where processing depends on consent, you may withdraw it prospectively through the relevant setting or by contacting us.

We ask for device permissions at the point they are needed. Operating-system settings control whether those permissions remain available to the app.

6. When information is shared

We do not sell personal information as a commercial product. We disclose only what is reasonably necessary to provide, secure and support the service, or when law requires it.

• With an authorised parent, guardian, tutor, teacher, institute or academy where the account relationship or requested learning service requires it.
• With cloud hosting and storage, email or messaging, customer-support, analytics, security and technical-service providers acting for EduFocus.
• With authentication and notification providers such as Firebase/Google and, when selected, Google, Apple or Facebook sign-in services.
• With payment providers such as Razorpay for checkout, payment confirmation, refunds and fraud prevention.
• With mapping/geocoding, live-class or meeting, and AI-service providers when the corresponding feature is used.
• With advisers, regulators, courts, law enforcement or another party where disclosure is legally required or reasonably necessary to protect rights, safety and platform integrity.
• As part of a lawful corporate transaction, subject to appropriate confidentiality and notice requirements.

7. Institutes, academies and independent providers

An institute or academy may independently decide why and how it uses some academic, attendance, fee or operational records. In that situation, the organisation may be responsible for its own privacy notice and user requests, while EduFocus provides technology and processes information under the applicable arrangement.

Independent tutors, institutes, payment providers and linked third-party services may also have their own terms and privacy practices. Review those notices before providing information directly to them.

8. AI and live learning features

Prompts, attachments and relevant learning context may be processed to generate an AI response, moderate unsafe use and improve service quality. Do not submit passwords, OTPs, payment credentials or unnecessary sensitive information to AI features.

Live classes and meetings may use third-party communication technology. Audio, video or screen content is transmitted when you join and enable those controls. A recording should be made only with the notices and permissions required by applicable law and institutional policy.

9. Children and student accounts

EduFocus is an education service and may process information about minors through a parent, guardian, school, institute or another legally authorised person. Adults responsible for a minor should supervise account creation and use, provide required permissions and avoid sharing information unrelated to the learning service.

If you believe a child account was created or information was supplied without appropriate authority, contact us so we can review, restrict or delete it as appropriate.

10. Security and international processing

We use administrative, technical and organisational safeguards designed for the nature of the information, including encrypted network transmission (HTTPS/TLS), access controls and account-verification measures. No storage or transmission method can be guaranteed completely secure.

Service providers may process information in India or other countries where they operate. Where required, we use contractual or other measures intended to protect information during such processing.

11. Retention

We keep information only for as long as reasonably necessary to provide the service, maintain account and academic continuity, resolve disputes, prevent fraud, enforce agreements and satisfy tax, accounting or legal duties. Retention varies by record type and the role of an institute or academy.

When information is no longer required, we delete it or irreversibly anonymise it where reasonably practicable. Backup copies may remain for a limited cycle and are protected from ordinary use.

12. Your choices and rights

Subject to applicable law and appropriate identity verification, you may ask us to:

• Confirm whether we hold personal information about you and provide access where required.
• Correct inaccurate or incomplete profile information.
• Withdraw consent for optional processing.
• Object to or restrict certain processing where the law provides that right.
• Delete an account and associated personal information, subject to lawful retention requirements.
• Raise a privacy grievance or complaint.

13. Account deletion

You can start a verified account-and-data deletion request through our Delete Account page. The page explains what is deleted, verification steps and limited lawful retention. You can use it even if the app has been uninstalled or you cannot sign in.

For a practical overview of mobile-app data handling, see our Data Safety page.

14. Policy updates and contact

We may update this policy as the platform, law or our data practices change. We will publish the revised version here and update the effective date. Material changes may also be communicated in the app or by email where appropriate.

Privacy questions and grievances can be sent to edracle.pvt.ltd@gmail.com or raised by calling +91 90347 98321. Postal address: EDRACLE TECHNOLOGIES PRIVATE LIMITED, C-4/1567, Ground Floor, Dharampura Colony, Jagadhri Town, Yamuna Nagar, Jagadhri, Haryana, India – 135003.